Bell: What they do best.

We purchased a bell prepaid calling card last summer during our travels across Canada. When we tried to add money on it using their online site, our PIN, for some reason, would not be recognized as valid. We called the toll-free number on the back of the card, were told that the glitch was fixed, and added money to the card while we were on the phone.

Just a couple of weeks ago, we tried again to add money to the card online (even though it still had a $9 balance) and ran into the same problem as before, so again, I called the toll-free number. After explaining the problem:

Lady: Did you try closing and re-opening your browser?

Me: The problem isn’t with my browser but with your online system because we’ve had the same problem before using a different computer.

Lady: Is your card expired?

Me: I doubt it because I just checked the balance by calling your other toll-free number and I still have a $9 balance.

Snotty Lady: That’s not what I asked Ma’am. Is your card expired?

Me: (hair starts to stand on back of neck; turns card upside-down, inside-out) I don’t see an expiry date anywhere on the card.

Snotty Lady: No Ma’am, I’m the one who has to check to see if your card is expired.

Me: (Thinking, So why the hell are you asking ME if the card is expired? Idiot! TWICE! GGRRR…) Okay, so is my card expired? I hope not as I still have a balance on it. (Now I’m starting to get annoyed with her snotty attitude.)

Lady: No, your card’s not expired. Let me just check something…..no, everything looks fine with your PIN. I don’t know why you can’t use our online system. I can do this over the telephone for you.

Me: Okay, except that I’d really like to eventually be able to do it online. Is there any way you can contact your techie people?

Snotty Lady: (interrupts) Ma’am it’s 10pm here (or whatever time it was), there are no other people…

Me: (interrupts) I don’t mean right this minute. Could you arrange to let them know, at your convenience?…there may be others with the same problem.

Snotty Lady: (starts rattling off another toll-free number for ME to call during their techie people’s business hours)

Me: No, I’m asking if YOU could somehow let them know there’s a problem here.

Snotty Lady: There’s no way I can do that…

Me: (Incredulous) You mean you don’t have access, even by e-mail, to your techie people?

Snotty Lady: No Ma’am, I mean that you’re the one who has to call…

I hung up.

I’m tired Bell. I’m just tired of your crappy service. Kind of like when you inform me through a text message on my cell phone that I’m eligible for a credit to be used toward a new mobile phone. Curious, I called and learned that I have a $200 credit that I can use toward a new phone and plan.

I go to one of the Bell distributors (right term?) in town with a techie friend and yup, I have a $200 credit. After inquiring about the i-Phone with all its bells and whistles, I ask how much.

$200 for the cost of the phone (reduced from $500-600 – can’t remember the ridiculous amount).

Okay, so I’m ready to jump on when I confirm with the girl that, after using my $200 credit, then I don’t have to pay anything upfront for the phone right?

“No Ma’am, you still have to pay $200 (actually, I think it was $199) for the cost of the phone.”

Me: What about my $200 credit?

Lady: You’re already getting  a reduced rate for the phone. Its full cost is $some ridiculous amount.

We learn that the so-called reduced rate I’m being offered is the same one offered to new Bell customers. I was under the impression that my $200 credit had to do with customer loyalty. I have had a cell phone plan for several years now with a contract that has long expired. They want to keep this Bell customer, they want this Bell customer to get into another 3 or 4 year contract, so they offer this Bell customer a credit toward a new phone (and contract). Clever!

Except when this Bell customer decides to use her $200 credit, it completely disappears. WTF?

Thank you Bell. I’ll leave you to what you do best, and I’ll be on my way.

Thank you Yukon Jen!

What do French toast, waffles, deviled eggs, smoked salmon artichoke dip, apple cider, moose juice, crackers, French bread, and fried sausage have in common? (Oops, I forgot the delicious baked beans and the marshmallow desserts.)

Five bloggers (Michael’s Meanderings, Fawnahareo’s Place, Yukon Jen, What He Said, and moi), two sweet peas (Jade and Halia), two papas, and a mama at the Urban Yukon Bloggy Brunch!

Thank you, Yukon Jen, for organizing this year’s brunch. It was nice to meet new faces and share some good food. I guess next time it’ll be our turn to host.

Quick Update: I linked the recipe I used for the dip.

Sk-sk-skijoring

It’s c-c-c-cold these days, but the mutt still needs her regular exercise (as I do). Last spring, I purchased a harness for us to try bikejoring, which Smidgen seemed to take to quite naturally, so I thought I’d try it with my skis.

I’m not yet stable on my skis (aka falling a lot), so I decided to start out at Chadburn Lake where there are one-way trails and less people to run into (aka injure).

As you know, daylight time is short at this time of year in the Great White North, so if I don’t get off my butt early enough, I miss the window of opportunity. Because I didn’t get going until 1 or 1:30 yesterday, I couldn’t venture too far and ended up in the subdivision being built next to Arkell, a place that used to be part of a beautiful trail where I walked my dog.

Oh, and did I mention that it’s much more fun on skis?

Although the sky was cloudy, you could still get a glimpse of Grey Mountain in the distance. Of course, Smidgen kept wanting to go toward Dave who was taking the photos:

Over the hill?

“Are you a sleeper?” Michael Kersterton asked this question in his column of the December 31st Globe and Mail, Should You Be Out? He was referring to how people chime in the New Year.

You see, this New Year’s Eve, I sat at home curled up next to my hubby watching episodes of 30 Rock, a nightly ritual of ours. I couldn’t keep my eyes open long enough to do the countdown, so we went to bed and turned on the radio to hear the sketch comedy The Irrelevant Show where I just couldn’t keep up despite its hilarious description:

…You’ll hear the National Pronunciation Bee, which is much easier than the spelling bee, but just as dramatic. Plus a helpline for people who can’t stop imitating William Shatner and George Takei, and a relaxation cd that screams at you…

Needless to say, I went to sleep only to rouse for the last three numbers of the countdown, gave my hunny a quick NYE kiss, and was konked out before the end of Auld Lang Syne. A sign of hitting my 40th this past year?

That article I mentioned from The Globe?

Tonight, some Canadians will be sound asleep while others are out celebrating midnight and the start of a new year. When should you be ready to admit to middle age and join the sleepers? …

Blerg!

Tourtière success

DSCF0770My pie crust turned out perfect! It was light, crispy, and flaky, and the whole tourtière was very tasty. I know I’m tooting my own horn here, but I’m so happy that I managed to do it myself.

Part of the fun in cooking is also the giving. I brought a pie down to a friend, and he was ecstatic.

Also notice the huge rolling pin I received as a gift from my in-laws. It’s a bit hard to judge the size in the picture, but it works like a charm. I swear, I’ll never go back to a regular-sized rolling pin again.

Tourtières or Pâtés à viande?

Traditions are especially important during the holiday season in my French-Canadian family, but not having relatives close by or children of my own, I needed to find a way to connect with my heritage this season. So, I decided to make tourtières.

People, including French-Canadians, have different ideas of what a tourtière is. Is it the kind that looks like a pie filled with ground meat? Or does it have potatoes, carrots, and meat covered with a thick crust?

The answer to those questions depends on where you’re from. If you’re of the  Saguenay-Lac-Saint-Jean region in Québec, the former is a pâté à viande and the latter a tourtière. Everywhere else in French Canada, as far as I know, a tourtière is a meatpie, with nothing but ground meat (usually beef, pork and/or veal), onions, salt and pepper, and maybe a couple of herbs. These are the meatpies I made yesterday. Here in the North, however, many substitute the beef for caribou or moose meat. I’m anxiously waiting for a friend of mine to drop off some moose meat.

I’ve only made tourtières a couple of times before, and each time I had the help of a seasoned cook. This time I was on my own. Of course I had to make the necessary phone calls to my mother and grandma to make sure I had things right.

Judging by fluffiness and flakiness of the small pastries* made with the leftover dough, I succeeded with my pie crusts; actually, I think it’s the best crust I’ve made yet. The meat mixture was also quite tasty, so I’m guessing that my tourtières will turn out to be good, but only at dinnertime tonight will I know for sure.

*When I’m done with pie crust pastry, I roll out the leftover dough, brush on some butter, and spread brown sugar, (you can add cinnamon and nuts if you like.) then roll it up, cut it up, and bake it. Nothing is wasted!

One man’s junk is another man’s treasure

Looking out onto Lake Ontario from my father-in-law’s backyard at the top of the Scarborough Bluffs, I had no idea what surprises were hidden at the bottom of these cliffs. Coming from the north, I was awestruck by the lush greenery on either side of me and was curious about the area below where few people could be spotted walking along the gravel road.

Overlooking the Bluffs

Overlooking the Bluffs

Lush greenery surrounding us

Lush greenery surrounding us

After inquiring about ways of getting to the bottom of the Bluffs, we walked down a sloped trail at the base of which was a metal sculpture by artist Doris McCarthy which resembles the ribs of a canoe or a fish. More information about the dates etched at the base of each rib and the interpretation of the piece can be found by clicking on the image.

Passage by Doris McCarthy

Passage by Doris McCarthy

It’s almost unbelievable that an area surrounded by millions of people can be so deserted: we met a couple walking their dogs and a trio of kids on bikes scrounging for metal by the look of the copper pipes poking crookedly out of their backpacks.

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The length of shore we strolled along seems to have been the recipient of scraps from demolished buildings. Perhaps this mixture of concrete, glass, and other debris were dumped there to help the breakwaters. There are also stories floating around that tell of the  ship Alexandria that sunk in 1915 near the Scarborough Bluffs and the possibility that some of the bits from the ship has washed up.

If I lived in the area, I would be the first to haul back scrap from the beach. There are pieces of eroded bricks, some that still have porcelain or ceramic tiles still attached to them which would make great conversation pieces. There are also rust-coloured egg-shaped rocks, obviously eroded red bricks (unfortunately I didn’t get any photos of them). I pictured a bed of this red stone/brick on a landscaped surface under green shrubs or bordering a flower bed.

A find

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Since bringing rocks back over 5500 km didn’t seem like a smart idea, I opted for a smaller kind of treasure: beach glass.

An ex-boyfriend turned me on to beach glass hunting where salt water meets the rocky shores of the Bras D’Or in Cape Breton. Since then, I’ve spent countless hours walking along rocky beaches from Haines, Alaska, to St. John’s, Newfoundland, looking for these little treasures polished by the waves’ action.

There are many, many pieces you have to throw back into the water to let Mother Nature continue her work, and it can take hours to find only a few bits worthy of pocketing. But here on this empty shoreline with nothing more than a few ducks nearby and flocks of geese overhead, it only took a few minutes before I spotted my first keeper. After searching for less than a couple of hours, I walked away with a handful of glittering glass. I felt like I had found the motherlode.

Sure you can buy the sandblasted kind by the bag, and they’re everywhere in custom jewellery shops, but in my eyes, these man-made replicas are comparable to plastic rings found at the bottom of a Cracker Jack box.

Where are these tiny colourful gems from? How long have they been in the water? There’s so much mystery around each piece of glass. Oh, one can speculate, but you never really know: broken bottles, glass from ships, garbage dumped? Regardless, they’re my little treasures now to do with as I wish.

Playing with my camera in St. John’s

Colours

Colours I

Colours II

Colours II

Colours III

Colours III

Colours IV

Colours IV

Rocks Meet Water

Rocks Meet Water

Anchor I

Anchor I

Anchor II

Anchor II

My Anchor

My Anchor

Brick Pattern

Brick Pattern

Imperfection

Imperfection

Light

Light

Bollards

Bollards

Window Pans

Window Pans

Wellies on a Sunny Day: New Fashion Statements

Wellies on a Sunny Day: New Fashion Statements

Workers on Water St.

Workers on Water St.

Paradise Lost

Although I know that place names don’t necessarily match the place itself and are sometimes a ploy to trick people (think Greenland), I was looking forward to my visit to Paradise.  As you’ve seen with previous posts about Newfoundland, it truly is a wondrous place with breathtaking views. But what about Paradise itself?

Paradise has been in the news lately thanks to the most recent municipal elections where Kurtis Coombs beat Ralph Wiseman by three votes. After a couple of recounts, it ended in a tie that was broken by a draw from a hat – literally. This put Coombs at the losing end, but had he won, he would’ve been the youngest mayor in Canada’s history.

But more about the town itself, Paradise is the fastest growing town/city in Atlantic Canada, and construction crews have a hard time keeping up with laying roads and building houses. With this explosion of suburbia, the locals are calling it Paradise Lost.

Below is a built-up area next to Adam’s Pond. There are houses and roads all around this pond now which don’t  show up on Google maps yet.

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Quirky, artsy, practical, and innovative

We went down to Vancouver a few years ago to meet up with Dave’s brother who was visiting from South Korea. We decided to take a little side trip to Victoria to visit this fine city and meet up with some of my old work colleagues at the Canoe Brewpub. This place has their own idea of blending quirkiness, artsiness, practicality, and innovativeness…in the washroom. The handwashing facilities consist of a long trough that is shared by both the men’s and ladies’ washroom. A mirrored wall extends down far enough into the trough that you can’t see the other side, except perhaps soap-lathered hands from the other side (though in truth, I don’t remember if you could actually see hands on the other side). It was kind of weird and fun at the same time.

On our most recent trip to Ontario, I found other examples of things that are uncommon:

I had a bite in well-known pub called D’Arcy McGee’s. In the ladies’ washroom was a commercial flat iron, and I couldn’t resist taking a picture despite the embarassment of knowing that people might see the flash going off. The washroom door had an opaque window pane.

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In another public washroom was a hand-dryer from the future. The air coming out of this thing was so powerful that your hands literally dried in seconds.

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Okay, maybe by now you’re thinking that I’m the quirky one for taking these photos. Well, it runs in the family. Here’s a picture of my sister’s idea of tools for removing the cover on a computer’s power supply.

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And if you’re trying to find parking in St. John’s, NFLD and don’t speak English Newfounese, no worries. A picture is worth a thousand words, as they say.

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Of course with different climate come different warnings. This one’s for Baino. These signs were on the doors of most businesses.

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From a courthouse in Ottawa (Ontario Court House). Who woulda thunk putting rocks in the side of a building? I wonder if this was a statement linked with the intended use of the building.

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Ever get those e-mails where there’s a joke and then you have to scroll down…scroll down…keep scrolling? This last picture is boingboing worthy. We got off the highway to make a phone call and came across the following. I’ll leave it up to you to come up with a title for the billboard.

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